REFUND POLICY

If you are not satisfied with the services of Dreams Come True IT Ltd. (DCT IT), DCT IT offers refund on certain products.

Web Hosting
We have a 30 days unconditional full money back guarantee on shared (starter, economy, premium and corporate) and reseller packages. On dedicated servers and VPS hosting no refund will be honored — the 30 days money back guarantee does not apply.

Each of DCT IT’s managed shared (starter, economy, premium and corporate) and reseller servers carry a 30 days unconditional money back guarantee on them. If you are not completely satisfied with our services within the first 30 days of your service, you will be given a full refund of the contract amount. Remember, this is only for shared (starter, economy, premium and corporate) or reseller packages and does not apply to dedicated servers, VPS hosting, administrative fees, install fees for custom software, or domain name purchases. Also be remembered that in shared hosting packages, 30 days money back guarantee period includes 7 days free trial period.

Exchange rate fluctuations for international payments are constant and unavoidable. All refunds are processed in the currency of your invoice, and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation and DCT IT is not responsible for any change in exchange rates between time of payment and time of refund.

Cancellations requested after the initial 30 days for Shared and Reseller accounts will go into effect on the renewal date for that particular hosting package. Unless specifically requested, the account will remain active until the period expires. If the account is eligible, any request for a refund outside of the initial 30 day period will be given on a prorated basis with any previous extended term discount withheld. Refunds are to be determined once the account has been canceled.

The following methods of payments are non-refundable, and refunds will be posted as credit to the hosting account:

  • Bank Wire Transfers
  • Western Union Payments
  • Checks
  • Money orders

There are no refunds on dedicated servers, administrative fees, and install fees for custom software. Refund requests for the 30 day money-back guarantee period will have the common market value subtracted for domains, SSL and Dedicated IP’s if ordered or bundled . Any domain name, SSL or Dedicated IP purchases are non-refundable.

Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

Domain Registration/Transfer/Renewal
No refund is available for domain registration or domain transfer or domain renewal if once completed. Domain registration and domain renewals are processed immediately, hence no refund is available. Domain transfer can be cancelled and refunded if the transfer has not been initiated.

Other Services
We do honor a 48 hours refund on the service of web design, software development and search engine optimization if you wish to cancel the project. You will receive the refund after a deduction of 10% to cover up 2 way (receiving and refunding) fees of merchant service providers. However, deduction may be more if you send us payment using following methods:

  • Bank Wire Transfers
  • Western Union Payments
  • Checks
  • Money orders